Refund policy

WARRANTY AND RETURN POLICY

Last Updated: February 2026

Your Peace of Mind Is Our Priority

At Arteyar, we stand behind the quality of every handcrafted piece we create. This policy is designed to protect your investment and ensure your satisfaction.

QUICK SUMMARY

You have 14 calendar days to request store credit or report manufacturing concerns. We also provide a 30-day warranty against manufacturing defects. Approved compensation is issued as store credit, and each order is eligible for one free exchange. We respond to all requests within 72 hours.

STORE CREDIT

All approved compensation is issued as store credit, valid exclusively at www.arteyar.com. Store credit is non-transferable, not redeemable for cash, valid only on our official store, and does not expire unless otherwise specified. Store credit, repair, or replacement is the sole remedy available under this policy, without prejudice to your legal rights.

14-DAY WINDOW

You have 14 calendar days from confirmed delivery, based on carrier tracking, to request store credit for eligible unused items, report visible manufacturing concerns, or initiate an exchange request subject to approval. This is a limited commercial store credit policy and does not constitute a monetary refund right. Requests submitted after this period will not qualify for evaluation.

30-DAY WARRANTY

For 30 calendar days from the purchase date, Arteyar provides a limited manufacturing warranty covering structural defects attributable to production.

HOW TO REQUEST A RETURN, EXCHANGE, OR WARRANTY CLAIM

Step 1: Contact us at contact@arteyar.com with your purchase date, the email used for the order, your order number if available, clear photos of the product from multiple angles, detailed photos of the defect or issue, and a written description of the issue.

Step 2: Our team reviews your request and responds within 72 business hours with either preliminary approval and shipping authorization, a request for additional information, or a reasoned explanation if the request is declined.

Step 3: Only ship products with prior written authorization. Unauthorized shipments will be rejected and not processed. Please keep your tracking number.

Step 4: If physical inspection is required, we evaluate the product and provide a final determination within 3 to 5 business days of receipt. Approved store credit is issued within 10 business days of approval.

RETURN REQUIREMENTS

To be eligible, your product must be unused and in original condition, include complete original packaging with boxes, tags, and accessories, come with proof of purchase such as an email confirmation or order number, and have prior written authorization from Arteyar. We reserve the right to reject requests that do